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How to Choose a Conference Call Service that's Right for Your Business

2008-Mar-4, 12:51

For businesses and organizations that use conference calls frequently, it is important to choose the right conference call service. Today, businesses are going global. Deals are made via conference calls; employees and employees who work off-site communicate through conference calls; meetings or seminars are held using conference calls.

Conference calling offers several options. Thus, when you are looking several conference call services, you should have a criteria and a clear idea of what your company's or organization's needs are.

Would you like the option of an operator-assisted call or instant conferencing? If your company regularly conduct formal meetings, an operator-assisted call may be the best option. However, if your organization tends to be informal even during meetings or have spontaneous conferences, an instant conferencing option may be the ideal choice. A third option you can consider is web conferencing. Although this kind of conference call is gaining popularity, it will only work for your organization if the people who participate in your calls have the necessary software needed for the call as well as networking capabilities and reliable Internet connection.

You also need to consider if you want additional options such as roll-calls of participants wherein the names of individuals are announced as they join. You also need to consider if you need a conference call option that will let you conduct a moderated question-and-answer session after the conference. If you decide to go with web conferencing, would you want an option that will allow you to show presentations such as slides or movies?

After each conference call, do you want a recording of the call so that other people can listen to it? This conference call feature is particularly useful if some people missed the call. A recording of the conference can also help those who were present to listen to it again and refresh their memory.

Lastly, you also need to consider how much the different conference call services are charging. If your call is long and you used several sophisticated options for the call, the fees could be high. Thus, before you sign up for a conference call service, make sure that the company gives you a complete or comprehensive pricing structure.

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Three Forms Of Conference Calling Services

2008-Feb-13, 09:26

All businesses, be it a small business or a world wide business, are beginning to use conference calling. What is a conference call service and what different forms of them are there? Below you will find the definition of a conference calling service and the different forms of them.

Conference calling services have revolutionized the way that businesses are run and have now allowed businesses to be ran all over the world from one place. This means that customers, associates, and even business partners are now able to communicate without having to travel half way around the world!

There are three main forms of conference calling and they are: audio conferencing, web conferencing, and video conferencing.

The most popular form of conference calling used is audio conferencing. The reason this is the most popular form is because it has been around for the longest and its cost effectiveness saves the company money. This is also the easiest form to use because all you need is a telephone. The only problem businesses have found is they are unable to see the people they are talking with and they are unable to see any images or information instantly.

The newest of the three forms of conferencing is web conferencing. This form of conferencing uses webcams to broadcast the conference over the internet. The biggest bonus of this conference is that all the participants are able to send all files, text messages, and visual aids instantly so that all participants are able to see them. The great thing about web conferencing is that you get all the great benefits of audio and video conferencing and you gain the ability to share files instantly.

The third form of conference calling is video conferencing. This is probably the most expensive of all the forms because of the cost of the equipment which means only the big companies use this form. Changes in technology have brought the cost down a little bit allowing smaller companies to use this form but many try to avoid it. To perform a video conference call you need to have a television and a camera on every end of the call which allows all of the members to hear and see each other but it is expensive. Video conferencing is effective if you plan to hold meetings frequently but you should expect to have many problems with equipment.

Those are the three forms of conference calling services that businesses can choose from.

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All About Conference Call Services

2007-Dec-1, 09:38

A Conference call is defined as a phone call that usually connects three or more people simultaneously. This service is often utilized by companies to communicate with one or more of their key personnel at the same time, usually to get input from all involved or to disseminate information needed by more than one person at the same instance.

Conference calls have proven to be an effective and cost-effective mode of keeping in touch with multiple people around the world. With costs in travel being cut to a minimum and conferencing costs at a fraction of the amounts needed to fly to meetings and what-not, Call conferencing has become the norm these days in terms of company cost efficiency.

Conference calling was originally facilitated via a telephone. The most recent version of this is the internet based conference call that is done via internet telephony. These two means of conference calling can be facilitated by Conference Call Service companies. Usually, in call conferencing, some companies have to employ their own conference call service equipment, which can be pretty expensive. Employing a Conference Call Service Provider, whether it be telephone or internet based, also further reduces cost incurred by the company that uses this technology.

Conference call service companies provide the hardware and the services for the company who wishes to contract their help. In the older style conference call using the telephone as the medium of communication, there are two ways to get the conference call service, namely the reservationless and the operator-assisted services. The Operator-assisted service is, as the name denotes, facilitated through an operator. This is used mainly for interconnecting quite a number of participants to a conference call and is usually arranged or “reserved” a day ahead of the scheduled conference or meeting. The reservationless conference call service is oftentimes less expensive and subsequently, more popular than the operator assisted mode of tele-conferencing. This conference call service is reservationless due to a toll-free number that is assigned to your company which you can dial at anytime, without making any “RSVP” or advance notice.

Telephone based conference call service providers also classify their services into two sub-services, the broadcasted conference and the question-and-answer conference. The broadcasted conference call is just as it is named, a broadcasted call that reaches multiple receivers who only get to listen to the caller talking and no interaction is possible or questions cannot be thrown at the speaker since the exchange is one way. The question and answer conference on the other hand is just that. A question and answer situation where the participants can lobby questions and answers at each other to come up with resolutions to certain topics that are being discussed. Traffic for this kind of conference call is controlled via a button that a participant presses to alert the others that a question or an answer is coming up.

The newer trend in Conference Call Services is the VoIP based services or Voice-over Internet Protocol based Conference Call Services. Also known by the term Web conferencing, VoIP based services makes use of an internet service provider and has quite a few options in the bag as compared to the original call conferencing choices afforded by the telephone based variety. This type of call conferencing is often useful when visual aids and projection charts need to be shared with the people on the other side of the line.

Some of the most common Web conferencing activities include slide presentations and application sharing. A person on the other side of the globe could present facts and figures with the help of this computer based program that is accessed via another program that enables the other parties to see the explanation as well as hear it over headphones or speakers. Application sharing can also be used by multiple parties, with the participants having the option to manipulate an open application, like a spreadsheet, on the presenter’s unit utilizing software that allows this.

Call conferencing via VoIP is also useful for video-conferencing or a call conference enhanced with the use of web-cams. This can be useful for construction firms that are global. They can view the progress of a site that is far from headquarters by sending one person with a laptop and a web-cam to the site and broadcasting this to the people involved in the project along with voice commentaries and observations.

Conference Call Service Providers are multiplying in number, each one offering similar services to one another yet one or more presenting either an expansion or enhanced version of one or more services offered by the other. At times, the prices of these services becomes the point of contention for these rivals in business, where one company provides the same service at a lower price than its competitor.


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